Make a claim
At the start of your pet's treatment you should follow the steps below:
Step 1: For your convenience you can begin to report your claim online – just enter your details to the right and click on 'Make or Track a Claim'.
Step 2: You then need to complete a Claim Form. This will be sent to you in an email if you have reported your claim online as per Step 1. Alternatively, you can simply download and print off a claim form at the bottom of this page.
Step 3: The named Policyholder must complete and sign the appropriate sections of the claims form as indicated.
Step 4: Your Vet must complete and sign Section 2 of the claim form.
Step 5: Please ensure all sections are filled in as any omissions may delay the claim decision.
Step 6: The form should then be returned to us with a case history and originals of any invoices related to your pet’s treatment. Please send to: Vetsure Pet Insurance, 5th Floor, The Connect Centre, Kingston Crescent, Portsmouth, PO2 8DE.
Step 7: You may wish to make copies of any documents you send to us for your records.
Step 8: We have an arrangement whereby the vet is usually paid directly. For any eligible treatments, you normally need only pay the vet the applicable excess.
Download your claim form using the link below.
This document is in PDF format and you may require Adobe Reader.