The purpose of this statement is to set out how we use personal information that we may obtain about you. As a user of any services provided by Vetsure Pet Insurance on this website and by using the Vetsure Pet Insurance website generally you agree to this use.

Use of your Personal Information

1. When you use services on this site you will be asked to provide certain information such as your contact details or other details required for the particular products you ask about. We will use this data to provide you with a quote and to fulfil our agreement with you.

2. We may use information that you provide or that is obtained by us as follows:

For assessment and analysis (e.g. market, customer and product analysis) to enable us to review, develop and improve the services which we offer and to enable us to provide you and other customers with relevant information through our marketing programme.  We may keep you informed of such products and services (including special offers, discounts, offers, competitions and so on) by any of the following methods:

• E-mail
• Telephone (including automated calls)
• SMS text message and other electronic messages such as
• Picture messaging
• Post
• Fax
• or otherwise

3. We may supplement the information that you provide to us with information that we receive from third parties.

4. We may also monitor and/or record your telephone conversations to ensure consistent service levels, to prevent/detect fraud, and for training purposes.

Fraud Prevention

5. In order to protect our customers and us from fraud and theft, we may pass on information that we obtain about you from making identity checks and from other information in our customer records, including how you conduct any account you may have with us, to other Group companies, other retailers and to financial and other organisations (including law enforcement agencies) involved in fraud prevention and detection to use in the same way.

Disclosure of Your Information

6. We may give information about you to the following, who may use it for the same purposes as set out above:

• To other companies in the Group
• To employees, agents and any other appointed third parties of the Group to administer any accounts, products and services provided to you by the Group now or in the future
• To the administrators and underwriters of this insurance and to any other companies and organisations whose products we provide to you, e.g. home and motor insurance, financial and travel services
• Appointed third parties who (on our behalf) profile your data so that we may tailor the goods/services we offer to your specific needs
• To other organisations for the administration of prize draws or competitions
• To anyone to whom we transfer or may transfer our rights and duties under our agreement with you
• If we have a duty to do so or if the law allows us to do so.

Security

7. We will treat your personal data (as defined in the Data Protection Act) in accordance with all applicable data protection and privacy legislation and will endeavour to take all reasonable steps to protect your personal information. However, we cannot guarantee the security of any data you disclose on-line. You accept the inherent security risks of providing information and dealing on-line over the Internet and will not hold us responsible for any breach of security unless this is due to our negligence or wilful default.

General

8. You have the right to see personal data that we keep about you, upon receipt of a written request and payment of a fee. If you are concerned that any of the information we hold on you is incorrect or if you need to change any of your registered details, please contact us (see details below).

9. Please be aware that our site may link to other web sites which may be accessed through our site. We are not responsible for the data policies or procedures or the content of these linked web sites.

10. In carrying out the activities specified in this privacy policy, we may transfer data outside the European Economic Area to countries which may not necessarily afford the same level of protection regarding the use of your personal information.

Contact Us

If you have questions about this Privacy Policy, wish to access your personal data, or change your mind about being kept informed about products and services as described in this Privacy Policy, please email vetsure@ultimateservices.co.uk or write to:

The Data Protection Compliance Manager
Vetsure Pet Insurance
5th Floor
The Connect Centre
Kingston Crescent
Portsmouth
PO2 8DE