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    Pet Information

Vetsure was brilliant. Took the policy out only for 10 days when my giant schnauzer decided to run around like a lunatic and she literally impaled herself in a stick. Vetsure never argued and paid a considerable amount straight to my vet. I paid only 69 pounds from my pocket. Really pleased!

– Gia’s Mum

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I have three dogs, all with various issues. My claims have been dealt with very quickly and painlessly – exactly what is needed at a very stressful time.
– Mia, Honey and Bella’s Mum

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Great decent sympathetic treatment and no friction.
– Cindy’s Mum

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I am so pleased that my veterinary surgery told me about VetSure. Hands down they are the best company I have ever dealt with. They are excellent on the phone – always very helpful and friendly.

They are very fast in processing the claims and keep me updated with the progress of an ongoing claim, no having to chase things up (as I had to do on a regular basis with another well known company) – I can just relax and know it will be sorted properly.

Would highly recommend Vetsure to anyone who wants a good price and even better competent service.

– Cato’s Mum

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Absolutely no problem making the claim. It did help that my vet practice were very helpful also- hopefully this is normal for any vet affiliated to Vetsure

– Charlie’s Dad

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I just wanted to say thank you for the extremely speedy & efficient manner in which you have processed my claim.

Having previously been insured with Pet Plan for many years, this is the first time I have had need of your services and I have been most impressed.

When I first telephoned Vetsure to ask if you needed any further information to support my first-ever claim, it transpired that my vet had forgotten to submit my claim form.

However, the young lady who dealt with my initial telephone call (sorry I didn’t make a note of her name) was extremely calm and helpful and offered to deal direct with my vet in order to expedite my claim.

Unfortunately, my vet then forgot to (a) sign the claim form, (b) submit copy invoices to you and (c) provide the required medical history for my dog (Zebedee).

This meant that you had to chase my vet (again!) – which you did promptly, plus you kept me fully informed of what was happening via a copy email.

Despite the delays caused by the inefficiencies of my vet, you still managed to process and pay my claim in a surprisingly short time.

Overall, I can confidently state that the quality & speed of service you have provided far exceeds that of any insurance company I have ever dealt with – so, once again, thank you.

-Zebedee’s Dad

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They’re the best pet insurance company I’ve ever dealt with. They make stressful times easier. Very helpful and have lots of time for my questions and concerns. I have a dog who needed an MRI scan, things were taking a while to organise and i became concerned wires had got crossed along the way so the vet sure representative took charge, phoned everyone concerned and got the ball rolling. Things began to happen immediately and the appointment was made. I know the bill will be paid directly to the referrals vet and I only need to worry about my dog’s scan results now. Peace of mind!

– Doris’ Mum

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My son wanted a pedigree forest cat which we got she gets into lots of trouble including an abcess that need surgery. Vetsure passed and paid for everything directly with my vet! She is a happy cat now and so are we!!!

– Mew’s Mum

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I had a problem when my direct debit had been taken from my bank twice. I called Vetsure and they came back to me the same day. There had been an error and the money was back in my bank the next day.

I had a card through the door from Royal Mail saying they had a delivery for me. I hadn’t ordered anything so was curious about the contents. When I opened the mail (addressed to my dog Milo) there was a Kong toy and a compliments slip signed by all the team and apologizing for the error. Milo was delighted with his toy.

In my opinion a company who puts things right and goes that extra mile to give a personal touch is one worth 5 stars. I couldn’t recommend Vetsure more, so helpful and the staff are lovely to deal with.

– Milo’s Mum

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Been with Vetsure 3 years. Very happy with them. Great efficient service, quick payout & lovely staff who are sympathetic to you when you are stressed with a poorly pet. I have a giant breed dog which is expensive in premiums but have gone up reasonably on renewals after a couple of claims.

– Bella’s Mum

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