I just wanted to say thank you for the extremely speedy & efficient manner in which you have processed my claim.
Having previously been insured with Pet Plan for many years, this is the first time I have had need of your services and I have been most impressed.
When I first telephoned Vetsure to ask if you needed any further information to support my first-ever claim, it transpired that my vet had forgotten to submit my claim form.
However, the young lady who dealt with my initial telephone call (sorry I didn’t make a note of her name) was extremely calm and helpful and offered to deal direct with my vet in order to expedite my claim.
Unfortunately, my vet then forgot to (a) sign the claim form, (b) submit copy invoices to you and (c) provide the required medical history for my dog (Zebedee).
This meant that you had to chase my vet (again!) – which you did promptly, plus you kept me fully informed of what was happening via a copy email.
Despite the delays caused by the inefficiencies of my vet, you still managed to process and pay my claim in a surprisingly short time.
Overall, I can confidently state that the quality & speed of service you have provided far exceeds that of any insurance company I have ever dealt with – so, once again, thank you.