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NEW AND EXCLUSIVE TO VETSURE ACCREDITED PRACTICES! Ask your vet about our award winning E-Claims system! At the discretion of your vet, claims can now be processed digitally:
If your veterinary practice is not Vetsure accredited, or doesn’t yet offer E-Claims, then you should follow the steps below when you wish to make a claim:
STEP 1: You need to complete a Claim Form. You can simply download and print off a Claim Form at the bottom of this page OR you can call the Claims Team on freephone 0800 050 2022 (option 2).
STEP 2: The named Policyholder (or another person they have authorised) must complete and sign the appropriate sections of the claims form as indicated.
STEP 3: Your Vet must complete and sign Section 2 of the claim form.
STEP 4: Please ensure all sections are filled in as any omissions may delay the claim decision.
STEP 5: The form should then be returned to us with a case history and originals of any invoices related to your pet’s treatment. Please post to:
Vetsure Pet Insurance,
2nd Floor, Titan Court,
Hatfield, AL10 9NA.
Alternatively, you can email the completed Claims Form and supporting documents to [email protected]
STEP 6: You may wish to make copies of any documents you send to us for your records.
STEP 7: We have an arrangement whereby the vet is usually paid directly. For any eligible treatments, you normally need only pay the vet the applicable excess.
Download your Claim Form here.