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Posted on 10/08/2018
Excellent interface with Veterinary practice ensured no quibble settlement of claim. My male lurcher entangled in barbed wire required delicate stitching to ears. Thank you Vetsure for your rapid attention to my claim
- Woody’s Dad
Posted on 09/08/2018
Vetsure was brilliant. Took the policy out only for 10 days when my giant schnauzer decided to run around like a lunatic and she literally impaled herself in a stick. Vetsure never argued and paid a considerable amount straight to my vet. I paid only 69 pounds from my pocket. Really pleased!
- Gia’s Mum
Posted on 08/08/2018
It is very distressing for owners to see their once vibrant and energetic pets become slower and less enthusiastic as they enter old age. In some cases, specific problems ensue that can be severe enough for owners to even consider euthanasia. Cognitive dysfunction syndrome (CDS) is a well-documented disorder in dogs and cats whereby there […]
Posted on 27/07/2018
I have three dogs, all with various issues. My claims have been dealt with very quickly and painlessly – exactly what is needed at a very stressful time.
- Mia, Honey and Bella’s Mum
Posted on 25/07/2018
Great decent sympathetic treatment and no friction.
- Cindy’s Mum
Posted on 24/07/2018
To keep your pets safe during this time we have made a list of tips on preventing accidents and safeguarding your pet during the summer time.
Posted on 03/07/2018
I am so pleased that my veterinary surgery told me about VetSure. Hands down they are the best company I have ever dealt with. They are excellent on the phone – always very helpful and friendly.
They are very fast in processing the claims and keep me updated with the progress of an ongoing claim, no having to chase things up (as I had to do on a regular basis with another well known company) – I can just relax and know it will be sorted properly.
Would highly recommend Vetsure to anyone who wants a good price and even better competent service.
- Cato’s Mum
Posted on 03/07/2018
Absolutely no problem making the claim. It did help that my vet practice were very helpful also- hopefully this is normal for any vet affiliated to Vetsure
- Charlie’s Dad
Posted on 18/06/2018
New data indicates that Alabama Rot, a serious disease affecting dogs, may be taking a foothold in the UK and that Lyme disease, a bacterial disease spread by ticks, is on the rise, too.
Posted on 13/06/2018
I just wanted to say thank you for the extremely speedy & efficient manner in which you have processed my claim.
Having previously been insured with Pet Plan for many years, this is the first time I have had need of your services and I have been most impressed.
When I first telephoned Vetsure to ask if you needed any further information to support my first-ever claim, it transpired that my vet had forgotten to submit my claim form.
However, the young lady who dealt with my initial telephone call (sorry I didn’t make a note of her name) was extremely calm and helpful and offered to deal direct with my vet in order to expedite my claim.
Unfortunately, my vet then forgot to (a) sign the claim form, (b) submit copy invoices to you and (c) provide the required medical history for my dog (Zebedee).
This meant that you had to chase my vet (again!) – which you did promptly, plus you kept me fully informed of what was happening via a copy email.
Despite the delays caused by the inefficiencies of my vet, you still managed to process and pay my claim in a surprisingly short time.
Overall, I can confidently state that the quality & speed of service you have provided far exceeds that of any insurance company I have ever dealt with – so, once again, thank you.