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Alabama Rot and Lyme disease: Two rare dog diseases on the rise in the UK

Posted on 18/06/2018

New data indicates that Alabama Rot, a serious disease affecting dogs, may be taking a foothold in the UK and that Lyme disease, a bacterial disease spread by ticks, is on the rise, too.

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Speedy and efficient manner

Posted on 13/06/2018

I just wanted to say thank you for the extremely speedy & efficient manner in which you have processed my claim.

Having previously been insured with Pet Plan for many years, this is the first time I have had need of your services and I have been most impressed.

When I first telephoned Vetsure to ask if you needed any further information to support my first-ever claim, it transpired that my vet had forgotten to submit my claim form.

However, the young lady who dealt with my initial telephone call (sorry I didn’t make a note of her name) was extremely calm and helpful and offered to deal direct with my vet in order to expedite my claim.

Unfortunately, my vet then forgot to (a) sign the claim form, (b) submit copy invoices to you and (c) provide the required medical history for my dog (Zebedee).

This meant that you had to chase my vet (again!) – which you did promptly, plus you kept me fully informed of what was happening via a copy email.

Despite the delays caused by the inefficiencies of my vet, you still managed to process and pay my claim in a surprisingly short time.

Overall, I can confidently state that the quality & speed of service you have provided far exceeds that of any insurance company I have ever dealt with – so, once again, thank you.

-Zebedee’s Dad

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They’re the best pet insurance company I’ve ever dealt with

Posted on 07/06/2018

They’re the best pet insurance company I’ve ever dealt with. They make stressful times easier. Very helpful and have lots of time for my questions and concerns. I have a dog who needed an MRI scan, things were taking a while to organise and i became concerned wires had got crossed along the way so the vet sure representative took charge, phoned everyone concerned and got the ball rolling. Things began to happen immediately and the appointment was made. I know the bill will be paid directly to the referrals vet and I only need to worry about my dog’s scan results now. Peace of mind!

- Doris’ Mum

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Pedigree Service for Pedigree

Posted on 07/06/2018

My son wanted a pedigree forest cat which we got she gets into lots of trouble including an abcess that need surgery. Vetsure passed and paid for everything directly with my vet! She is a happy cat now and so are we!!!

- Mew’s Mum

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I had a problem when my direct debit…

Posted on 07/06/2018

I had a problem when my direct debit had been taken from my bank twice. I called Vetsure and they came back to me the same day. There had been an error and the money was back in my bank the next day.

I had a card through the door from Royal Mail saying they had a delivery for me. I hadn’t ordered anything so was curious about the contents. When I opened the mail (addressed to my dog Milo) there was a Kong toy and a compliments slip signed by all the team and apologizing for the error. Milo was delighted with his toy.

In my opinion a company who puts things right and goes that extra mile to give a personal touch is one worth 5 stars. I couldn’t recommend Vetsure more, so helpful and the staff are lovely to deal with.

- Milo’s Mum

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Been with Vetsure 3 years

Posted on 07/06/2018

Been with Vetsure 3 years. Very happy with them. Great efficient service, quick payout & lovely staff who are sympathetic to you when you are stressed with a poorly pet. I have a giant breed dog which is expensive in premiums but have gone up reasonably on renewals after a couple of claims.

- Bella’s Mum

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Changed to Vetsure on my vet’s advice

Posted on 01/05/2018

Changed to Vetsure on my vet’s advice – great company 5*

- Teddy’s Mum

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Thank very much for ‘looking after Choccy’

Posted on 18/04/2018

Thank very much for ‘looking after Choccy’ our Chihuahua who had knee operation. Vetsure very helpful and kind . Thanks Choccy. xx

- Choccy’s Dad

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Keeping your pet safe during summer

Posted on 18/04/2018

To keep your pets safe during this time we have made a list of tips on preventing accidents and safeguarding your pet during the summer time.

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Can highly recommend

Posted on 12/04/2018

Best insurance company ever! Very slick! No quibble! I have been with them for 3 years now and will continue to do so! Very happy

- Freddie’s Mum

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