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Vetsure announce in-sourcing of Claims Handling!

Vetsure Pet Insurance was conceived in 2009 – since then, we have passed many milestones  as a company, including; becoming the only underwriters specifically dedicated to the Pet Insurance industry and in-sourcing our Customer Sales and Service functions.

Since the launch of our Contact Centre  (based in Hatfield) in June 2015 we routinely come first in customer satisfaction scores on consumer websites like and have achieved ‘finalist’ status in the Customer Service category for the Hertfordshire Business Awards!

Following this success, we are excited to announce that we have reached another important milestone: as of Monday 14th November we will also be in-sourcing our Claims Handling service! 

“By taking the final step in in-sourcing all of our services, we will have complete flexibility and be able to deliver exemplary customer service throughout the entire customer journey. This move is critical to allow us to deliver our vision. We look forward to further exceeding the expectations of our Vet Network and our Pet Insurance customers in the near future.” – Dr Ashley Gray MRCVS, Managing Director.

This is an incredibly exciting chapter in the Vetsure story and we look forward to sharing further developments with you, as we continue to grow and flourish.

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