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14th November 2017
We can’t BELIEVE that it was a year ago since we brought claims in-house!
Being able to successfully deliver the Vetsure vision would inevitably mean in-sourcing all of our business functions over time. By taking the final step and in-sourcing all of our services, we now have complete control and have already seen considerable improvements throughout the customer journey. We are so proud of the Vetsure Team and all they have achieved.
Our claims team are all Vet Nurses and have a considerable amount of experience in animal care. Thanks to our in-house team and their hard work we are now delivering:
Ashley Gray, MD at Vetsure said: “It is clear through our reviews that our in-sourced claims service is being appreciated by our customers we are exceeding pet owner expectations. What’s more, we have even qualified as finalists for awards in the industry for our e-claims system!”