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Since humble beginnings in 2009, we have passed many milestones as a company.
Our most recent achievement is our new e-claims system, which could revolutionise the way that pet insurance claims are processed! We launched the new innovative e-claims facility to our network of accredited vets in April this year.
Vetsure accredited practices can locate a policyholder and submit a claim online. The policyholder then immediately receives an email confirming the details of the claim, which they can accept by digital signature, ready for immediate processing by the Vetsure claims team! Overall, this results in an exceptional customer experience which is shining through in our latest reviews.
It’s just so simple – the vet no longer even has to obtain a client signature on a claim form. The new e-claims system has enabled the Vetsure team to make further improvements to claims handling times – such that today, claims are being settled within 24 hours!
We are delighted to announce, that Vetsure have made the shortlist in not one but TWO categories of the Insurance Times Awards for our e-claims system; Insurer Innovation of the Year and Insurer Claims Initiative of the Year.
Ashley Gray, Managing Director said: “We are already achieving top ratings on pet insurer review sites, with 97% of customers recommending us – being finalists in such prestigious awards will go even further in providing peace of mind to pet owners who chose to insure their pets with us.”