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Pets are like family members to Vetsure customers – so when they are poorly, it can be a challenging time. Vetsure aims to reduce the stress of claiming for veterinary treatments by operating with a network of trusted and accredited vets who are trained to make the claims process as easy as possible.
All pet insurers offer direct claims but not all vets will undertake them – as they often face resultant debtor problems. Uniquely with Vetsure, accredited vets must undertake direct claims. Our E-Claims digital claims system results in claims typically being settled within 24 hours, compared with an average claim time of 11 days for a traditional paper claim. This reduces the customer’s stress at such a difficult time.
The prestigious Insurance Times Awards have, for the second year in a row, recognised this commitment to bringing customer care back to the pet insurance industry and we’re proud to announce that we are finalists in the 2018 awards in the “Customer Champion of the Year” category.
Ashley Gray, Managing Director said: “We are already achieving top ratings on pet insurer review sites, with 97% of customers recommending us – being a finalist again in such prestigious awards will go even further in providing peace of mind to pet owners who chose to insure their pets with us.”
The awards presentation takes place on December 6th at the stunning riverside venue of the Intercontinental O2. We can’t wait!