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Vetsure have had a lot to celebrate just recently! Achieving Two Expert 5 Star Ratings, bringing our Claims Handling in-house and winning a Customer Service Award to name but a few.
We are continually looking at ways in which we can improve our claims processing time and aim to be the fastest claim processing pet insurer on the market. After further developments to our systems and processes we are very proud to announce that we are currently processing claims within the same day!
We are pleased to see this is having a positive impact on our customers, and, in turn, their pets. Please take a look at our latest reviews:
“I highly recommend this insurance company as they are very helpful and paid out on my claim very fast.”
“Great service, quick turn around, and great peace of mind knowing that I don’t need to worry in the future.”
“In no time at all I received an email from Vetsure to say that the claim had been paid direct to my account.”
“I found the process of claiming back the money really straight forward and stress free, which allowed me to give 100% of my attention to looking after Tully in his recovery.”
“The claims were settled promptly”
“I have made several claims against this policy which is paid directly to the vets and have found the service first rate.”
Our aim is to maintain these high standard levels on an ongoing basis regardless of the volume of claims that we are receiving. Watch this space!