Vetsure Covid-19 Update
The Vetsure team are fully set up to work from home. It's business as usual for us so please feel free to call us to talk about your policy or email [email protected] To help us minimise delay, we're asking you to avoid posting claim forms to us where possible. Claims can be emailed to us at [email protected] or, if your practice is part of our network, please ask your Vet to submit your claim digitally via their Vetsure e-claims option. Thank you. We wish you and your pets the very best of health.
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Providing good quality healthcare for your pet can be costly – cats and dogs can need to make regular unscheduled trips to the vets. At such times of anxiety, you don’t want to be worrying about costs. Even if your pet is insured, finding the money to cover the cost of treatment whilst you wait for the claim to be assessed can be difficult and contribute to an already stressful time.
Vets that are accredited by Vetsure are happy for us to settle the bill directly with them after you claim. After treatment, simply pay the vet your policy excess and leave the rest to us. You and your pet have been through enough – with Vetsure you can concentrate on helping your friend back to full health.
Many pet insurers state that they will ‘pay claims directly to vets’ in the same way as Vetsure do. However, it is not really up to the insurer to determine this, but at the discretion of your vet. If your vet is not confident of being paid in a timely manner by the insurer in question, they may be reluctant to agree. For this reason some vets, as a general rule, will not undertake any direct claims on behalf of clients regardless of insurer. If this is the case, it means that you will have to pay for the treatment up front and claim from the insurer later.
As part of the accreditation process, Vetsure practices have committed to undertake direct claims for Vetsure policyholders as the norm – due to our prompt claim payment record, our partnered practices are more than happy to agree to this. Last year Vetsure paid 75% of claims direct to vets – much higher than the 40% figure reported by a main competitor.
If your pet receives treatment at a non-Vetsure-accredited clinic, we will happily agree to undertake a direct claim in the same way but we cannot guarantee that your vet will agree to this. You may have to pay the full cost at time of treatment and claim this back from Vetsure yourself. Practices may have their accreditation status changed from time-to-time so you should check our up-to-date network list when making a claim if in any doubt.