Vetsure Covid-19 Update
The Vetsure team are fully set up to work from home. It's business as usual for us so please feel free to call us to talk about your policy or email [email protected] To help us minimise delay, we're asking you to avoid posting claim forms to us where possible. Claims can be emailed to us at [email protected] or, if your practice is part of our network, please ask your Vet to submit your claim digitally via their Vetsure e-claims option. Thank you. We wish you and your pets the very best of health.

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The documents listed below are in PDF format and you may require Adobe Reader to open them. You can click on the button below to obtain and install this.
We have made some changes and enhancements to our policy documents over time and we want to make sure that you have access to the documents appropriate to your policy.  As such, please refer to the cover start date shown on your Schedule and use this to select your documents from the list below.
If you are in any doubt over which documents apply to you and your pet(s) please call us on 0845 567 0088 so we can confirm this and/or send them to you.  Click on the links below to view and download your documents:

If your policy starts or renews on or after 20th February 2017 as shown on your Schedule:

If your policy starts or renews before 20th February 2017 as shown on your Schedule:


*Calls cost 2p per minute, plus your phone company’s access charge


Fill in our online form or call 0800 050 2022