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  • Testimonials

    Vetsure

“When we first got Bertie we were encouraged to insure him, which we did, thank God we did….it was so so simple, it took all the strain out of it.”

 

 


Pet Insurance Review

“We did lots of research when looking for an insurance company for our pup Kiki. Vetsure stood out amongst reviews for its reliability and amount of coverage. I got an online quote then phoned to discuss the cover with a very friendly lady who was honest and helpful. She talked me through the different levels of coverage and didn’t try to push me in to getting the most expensive one like some companies do. They then sent me all our policy details via email and it was all sorted! Thanks Vetsure!”

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Pet Insurance Review

“We registered Marley and the help and support from your team was excellent, I would have no problem recommending Vetsure to my friends. I particularly liked the call back to check everything was OK and I was happy with the cover and price.”

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Pet Insurance Review

“Great service by all the staff at Vetsure. Incredible friendly and knowledgeable as well caring. They work directly with our local vet so we don’t need to do anything. I wouldn’t hesitate to recommend to a friend.”

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Pet Insurance Review

“Fabulous insurance company. My cat had an accident with a helium balloon (I know, you couldn’t write it!), took her to the vets, paid the excess and the rest was dealt with. So easy and simple. Would recommend this company to everyone.”

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Pet Insurance Review

“I have never dealt with such wonderful staff they are so caring and thoughtful. They helped me to sort out my insurance for my boys and made me feel like I was their only customer. They are second to none. I can’t say how fantastic this company is.

Their quotes are very competitive and I know from past experience that they settle claims fast and effectively with the uttermost of sympathy.

I would hope that I never need to use this insurance but get great peace of mind that I have a really great insurance and members of staff that will help and support me throughout the claim.”

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“I have used Vetsure before and I have every confidence and peace of mind that if Mylo ever got poorly he would be looked after properly.

I have taken out the best policy available as Mylo will be a big lad when he grows up. Mylo is part of our family now so he needs to be treated the same, we hope to have many years of fun and enjoyment with him.” – Mylo’s Owner

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“Very helpful over the phone and website was excellent! Very easy to sign up and everything was explained very well to me!

I was expecting the prices to be much more for my puppy even though he is a crossbreed and was suitably impressed with my quote!

As I am at veterinary nurse, I like that you can choose your excess amount as this really helps with monthly costs.

Overall very happy and will be recommending Vetsure to all of my animal loving friends!” – Luther’s Mum

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“After searching high and low for pet insurance I came across a wonderful website that reviewed all pet insurers with feedback, out of all the companies Vetsure had the highest rating with the most reviews.

Rang up to get a quote as I messed up online and had a question at which point got money off for signing cloud up to a healthcare plan at the vets. I haven’t had to claim yet however if they will be as helpful as the advisor on the phone I will be okay.

They also send emails wishing Cloud well, it’s the personal touch!” – Clouds Owner

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“My vets recommend Vetsure and they make claims incredibly straightforward. I have had to claim for my cat on two separate occasions and both times the claims were dealt with quickly and they were able to answer the questions I had over the phone about my claim and what was covered.

My premiums have gone up, but this is to be expected after making two claims and I still think it’s good value for money.” – Tony’s Owner

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“Vetsure were not the cheapest insurance around but came recommended by my veterinary surgery. I can honestly say that we have received an excellent service, all phone calls were met with a very friendly and compassionate team. The claim was settled quickly and with no problems. Would highly recommend them to others.” – Henry’s Mum

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“I recently bought a new puppy and on the recommendation of my vet approached Vetsure to provide insurance. The service in explaining the options and setting up the cover was exemplary.

I would wholeheartedly recommend them.

I am told (though I hope never to have to use this) that if a claim is necessary they liaise with your vet directly and all you have to do is pay the excess with everything else handled for you.” - Burley’s Dad

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“When my pup was ill I was anxious because I have not had a dog for many years and pet insurance was new to me.

I need not have worried everything was handled between the vet and Vetsure. I did call Vetsure to go over the procedure and they could not have been more helpful.

I would recommend Vetsure to anyone.” – Geoff’s Mum

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“I searched many pet instances for our puppy but felt Vetsure understood more about what was important. So far no issues, here’s hoping it continues.” – Alfie’s Mum

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“We were recommended Vetsure by our Vet for our cat Alfie and have to say they are helpful, the cover is good with clear terms and they can sort any payments should I need them directly with my Vet. Fantastic!” – Alfie’s Owner

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“Our dog Yogi has been unwell over the last couple of years and had a couple spinal surgeries followed by hydrotherapy. He’s been on medication over this whole time too.

We found Vetsure to be an extremely helpful insurer which helped us dealing with our dog’s illness promptly. We would highly recommend them to any pet owner.” – Yogi’s Owner

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“When Bear hurt her leg within a month of taking out a policy we didn’t think she’d be covered that soon. The team soon put my mind at rest and the claim form was in with my lovely vet.

The team were helpful and reassuring at a time when my emotions were very high. They were thoughtful and caring asking how Bear is and asking if I needed help with anything else.

You never really think that a 3 month old puppy could break anything but wet paws on a tiled floor a bit of speed (playing with the cat) and a dog gate are dangerous. Needless to say the gate is gone!

I would recommend Vetsure to all my friends who are animal parents. Well done team Vetsure.” – Bear’s Mum

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“Vetsure was so easy to set up and customise to my preferences for my pet, the prices for the service they offer is absolutely outstanding and feel safe knowing my pet is well protected.” – Jedi’s Dad

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“Jessie’s pet insurance was very easy to go through.

The member of staff was very helpful with quotes and to help me choose the right insurance.

I would definitely recommend Vetsure to a friend.” – Jessie’s Mum

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“If it wasn’t for the fantastic support we’ve had from Vetsure we wouldn’t have a dog at all – never mind one that can walk! We can only say we are so grateful that we are insured with you and thank you for all you do. Although our vet claims directly from you, we’re always kept up-to-date with what’s going on so never have any nasty money surprises.” – Robbie’s Owner

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Read more about Robbie’s story here.


“I took out Vetsure insurance after picking up a leaflet at my vet, I thought if my vet recommended them it must be good, (I didn’t shop around looking for cheaper, in my experience you get what you pay for and an Insurance company is only as good as how they deal with claims) never thinking that I would need to use it. As far as I am concerned insurance is something you take out and hope you never need.

When Poppy needed blood testes, x rays, scans, it was a relief to know that I had Insurance cover. The claim was settled promptly. When I needed to speak to customer services they were courteous and helpful. I would have no hesitation in recommending Vetsure.” – Poppy’s Owner

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“As a first time dog owner I spent a great deal of time trawling the internet for the best pet insurance.

Kennel club looked great but their pressure sales tactics and high premiums put me off. I kept coming back to Vetsure.

They are not the cheapest by a long way but I think they are the best all round performer. My Vet practice also endorsed them. My pet touch wood is very well so haven’t used the insurance yet, but the set up was seamless.” – Beau’s Dad

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“I have been pleased with the level of customer service since Day One. The staff are friendly and very helpful. In the case of my pet, he was brought home as a puppy and unfortunately had to have a lot of treatment – quite unexpectedly. Claims were very forthcoming and I was never made to feel uneasy about making them. This was particularly helpful as life was stressful enough as it was. Thankfully, my puppy was responsive to treatment.

The administration – dealing with paperwork – is better than with previous insurers for previous pets. Sometimes payment is a little slow in getting to my bank, but I can understand that some times the workload they have must be greater than at other times.” – Jack’s Owner

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“We recently adopted a rescue dog and I did a long trawl through the various insurance options. Vetsure came out best from the perspective of cover offered, value for money and customer service. The couple of times I rang to clarify points they were extremely helpful. I haven’t yet had to make a claim, but based on my experience with the application process and previous reviews I am hopeful it will go as smoothly as applying for the insurance in the first place.” – Princes’ Owner

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“Recommended by my vet for my GSD Puppy. After comparing elements with the provider I had used for my previous two GSD’s I chose Vetsure. Fortunately I have not had to make a claim but I did find the customer service representative very helpful when I contacted them to initiate the insurance cover for my pup.” – Kacey’s Mum

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“Vetsure has fantastic Customer Service, an adviser took me through all the insurances I could have with all the added extras in great detail. She was very patient with me, I was unsure of the kind of insurance I needed. The lady was helpful and kind and took the time to talk to me as an individual.

I felt extremely valued as a new customer, I actually enjoyed talking to the customer service adviser and felt like I had got the right package for me and my pet. I would highly recommend this company to friends and family.” – Rolo’s Mum

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“I felt we needed a policy that provides accident cover and liability for our greyhound, and Vetsure were happy to provide just that, no frills! I had a problem paying online, and the Vetsure team phoned me back to take payment.” – Herbie’s Owner

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“We have had a couple of Vetsure policy’s for our two youngest dogs for quite a while. Our vet promotes the use of their policies and until recently we had never had to claim for anything.

Bella then contracted a really bad virus and was very unwell.

It was a worrying time for us as we didn’t know what had made her so unwell. She was hospitalised for a couple of nights until she had made enough recovery to come home.

Our claim for Bella’s hospitalisation was settled directly with our vet and this took away the stress and worry so we could concentrate on Bella getting better.

Our lovely girl has since made a full recovery and we are so grateful for Vetsure being there when we needed them.

I would recommend Vetsure to anyone who needs that peace of mind – they are fantastic and great value.” – Bella’s Mum

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