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Security

1. Encryption

The security of your personal and financial details is paramount to us. That is why this website uses 128-bit encryption that utilises SSL (Secure Sockets Layer). This offers the highest level of security available on the Internet. It works by automatically scrambling the information you send over the web so it is meaningless. Once it arrives, we have the key to de-scramble the words.

When you fill in any personal information or payment details, you will be in a secure area of the site. You can check this by looking for a padlock in the bottom corner of your web browser and that the web address starts with "https://" – the letter 's' stands for secure. When you send your information over the web, it will be encrypted to protect anyone from reading it.

All the information that we save for you is protected by firewalls and a wide range of IT security measures.

2. Cookies

When you visit our Website, we may attach a "Cookie" to your browser. Cookies are small text files that allow us to identify your computer, recognise repeat users, observe anonymous user behaviour and compile aggregate data about users in order to improve the service we provide. The data we collect using Cookies does not identify individual users and is only used for tracking and analysing use of the Website. In some cases we use reputable third party adserving companies for these purposes. These companies may use third party Cookies and data tags to track website traffic information about a user's visit such as date, time and browser type.

Most web browsers will accept Cookies, but if you would prefer we did not collect data by this method, you can disable this function within your browser settings. However, without Cookies, you may not be able to use the full functionality of our Website, including personalisation of the web content to reflect your personal usage.

If you want to delete any cookies that are already on your computer, please refer to the instructions for your file management software to locate the file or directory that stores cookies. Information on deleting or controlling cookies is available at AboutCookies.org.

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Vetsure Pet Insurance® is a registered trading name of TVIS Limited (FSA no.523215) who are authorised and regulated by the Financial Services Authority (FSA).   Vetsure pet insurance is arranged and administered by Ultimate Pet Partners (FSA no.493636) who are an Appointed Representative of Ultimate Insurance Solutions Ltd (FSA no.311368) and are authorised and regulated by the Financial Services Authority.  You can check this information on the FSA’s Register by visiting the website www.fsa.gov.uk/register/home.do or by contacting the FSA on 0845 606 1234.  Ultimate Pet Partners are registered in England at 5th Floor, Connect Centre, Kingston Crescent, Portsmouth, PO2 8DE.  Tel: 0845 604 2308 Fax: 023 9265 4067 (Company Registration No. 6740793).  Policies are underwritten by Red Sands Insurance Company (Europe) Limited, which is authorised and regulated by the Gibraltar Financial Services Commission under the Insurance Companies Act 1987 of Gibraltar and is a member of the UK’s Financial Services Compensation Scheme and the Association of British Insurers (ABI).  Registered in Gibraltar at Level 3 Ocean Village Business Centre, 23 Ocean Village Promenade, Gibraltar.  (Registered No. 87598).