About Us

We are a friendly, caring and passionate bunch. We love what we do, and we love the pets that are entrusted to us through our pet insurance policies. We dedicate ourselves to help your beloved animal companion receive exceptional levels of veterinary care at all times. We are so proud to regularly be told by our customers that we are achieving this.

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Our Mission

At Vetsure we develop genuine partnerships to build long term success. Our mission is to treat customers, colleagues and our veterinary partners fairly, with the utmost care and respect. We put a lot of passion and thought into all our pet insurance policies to ensure you get the best policy possible for yourself and your companion.

The Vetsure Culture

We are constantly on the lookout for ways we can delight you and your pets. With seasonal events and competitions, our pet bravery awards and our health and entertainment articles, we are always looking to impress our readers, policy holders and their pets.

We love to continue this culture throughout our team too! We regularly get together at annual summer parties, Christmas parties and team events and look out for each other at all times. We are more than just a team but a family.

Our Story

The Feedback we Receive

We are extremely proud of our reviews. We work hard to ensure that your pets are in the best hands possible and are chuffed that our policy holders are impressed with what we are doing so far. We can still get better though and won’t stop here! We continuously strive to be and do better.


We’re the top rated UK pet insurer on Trustpilot.com!

Review Centre

We’re the top rated UK pet insurer on Review Centre!

Pet Insurance Review

98% of reviewers on Petinsurancereview.co.uk recommend us!

Our Team

We’re a friendly, caring and compassionate bunch of vets, veterinary nurses and animal lovers, based in Hatfield, Herts but with team members dotted all over the UK to help support the Vetsure network of veterinary practices. The Vetsure family are all passionate about helping pets receive exceptional levels of veterinary care and most of us are pet owners ourselves!

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Our Awards

We are very proud about our achievements so far. Our Customer Care and innovative approaches to pet insurance have been recognised with multiple awards over the years.


Insurance Times Awards – Insurer Claims Initiative of the Year & Insurer Innovation of the Year


Insurance Times Awards – Customer Champion of the Year Silver


Insurance Times Awards – Insurer Innovation of the Year
Hertfordshire Business Awards – Medium Business Award


UK Customer Service Awards – Best Customer Retention and Loyalty & Above and Beyond Award

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