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  • Accessibility Policy


Vetsure Accessibility

Vetsure is aware that our customers have varying needs, and we are always continuing to improve our website and service with accessibility and usability in mind.

Please let us know if you encounter any issues when using this website; your feedback is valuable, and we are committed to providing a website that is as accessible as possible.

Large Font Documents:

We can send product literature to you in large font if requested. Our website can also be adapted on your laptop or PC to be in a larger font for an easier read. If you would like help with this, please see below:

Internet Explorer – Go to the View menu and select Text Size. You can also go to Tools, then Internet Options, then Accessibility or use the keyboard shortcut of control and + or – to increase or decrease text size.

Firefox – Go to the View menu and select Text Size and then Increase Font, or use the keyboard shortcut by pressing Control and +.

Safari – Go to the View menu and select ‘Make Text Bigger’, or press the Apple key and then the plus key.

Chrome – Go to the Customize menu and use the Zoom options, or use the keyboard shortcut by pressing Control and +.

Advice if you use a screen reader:

Some operating systems also have a built-in accessibility feature that can read text aloud, or magnify parts of the screen. This site complies with the WCAG 2.0 guidelines at level AA.

Jargon Busting:

Our website has been designed to be understood by all, whether you have already taken out insurance or this is your first experience. Wherever possible, we have written in plain English, and where specialised terminology has been used for legal or regulatory reasons, it has a definition to explain what it means.

Advice on accessibility on external sites:

If you are interested in finding out more, or need further assistance, the following external sites are good resources when it comes to accessibility. They give helpful tips for adjusting your computer settings and give additional support when navigating web pages.

BBC My web my way

Web Content Accessibility Guidelines

British Deaf Association

Royal National Institute for the Blind

Contact us:

If you have any feedback on our website or encounter any issues, please contact us and let us know. We are always trying to improve our site and its accessibility so we always appreciate your comments.


Fill in our online form or call 0800 050 2022