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Careers Full Time
Posted - 3 weeks ago
United Kingdom - Hatfield
Application deadline - 15/10/2025
Contact CentreReports to: Head of Customer and Culture
At Vetsure, we’re more than a 5-star pet insurance provider — we’re a team united by kindness, authenticity, and a shared love of animals. We care deeply about our people, our customers, and, of course, their pets.
We’re looking for a Contact Centre Manager to lead with heart, inspire high-performing teams, and shape the future of our customer experience. This role is about more than managing day-to-day operations, it’s about creating an environment where people thrive, customers feel genuinely cared for, and performance grows as a result.
What you’ll do
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Coach and support two fantastic team leaders (and their teams) to shine.
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Drive sales and retention performance while keeping customer care at the core.
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Partner across the business to align activity with exciting initiatives.
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Use data and insights to celebrate success and spark improvement.
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Play a key role in shaping the growth and future of our contact centre.
What you’ll bring
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Experience managing a contact centre or customer operations team.
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A passion for coaching, motivating, and developing people.
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Strong communication skills and a customer-first mindset.
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Confidence in using KPIs and insights to drive results.
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(Bonus: experience in the insurance or pet care sector.)
Why Vetsure?
Because here, people and wellbeing matter. You’ll be part of a supportive team that genuinely values your ideas and your growth. It’s a chance to make a real impact while leading with purpose, passion, and kindness.
If this role sparks your interest, we’d love to hear from you!