Existing Customers

Whether you need to discuss your Vetsure Pet Insurance policy, make a claim or view your policy documents, we’re here to help.

Our UK-based, award-winning Custom Contact Centre is open 6 days a week.

Choose one of the options below or scroll down to contact us, if you need any further support.

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I need some help or support

Our friendly customer service team are here to help. Give us a call or send us an email.

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I need to make a claim

Ask your vet about our award-winning E-Claims system or download a claim form if your vet is not part of the Vetsure Network.

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I need to view my policy documents

Download the full terms & conditions for all our policies alongside other general documents.

Find your policy documents

Please click on the link below to access your current Policy Documents including your personalised insurance Schedule, which sets out the cover you have in place. These are specific to you and contain your personal details – so are stored on a secure site. You will need the following information in order to login:

Your policy number

Your unique password

This information can be found on the email or letter we sent you when you bought or last renewed your policy with us. However, if you cannot locate this information please call us on 0800 050 2022 or email [email protected] for assistance.

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Contact Us

If you have any questions about Vetsure Pet Insurance then please feel free to get in touch with our friendly customer service team.

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Our Pet Memorial page celebrates all the wonderful pets that have now sadly passed and shares some of the heart warming memories and testimonials from their loving owners.

If you’d like to share a memory with us of your beloved pet who is unfortunately no longer with us, please feel free to out to us by email at [email protected].

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Legal

Vetsure Pet Insurance® is a registered trading name of TVIS Ltd whose company registration no. is 06820979 and whose address is: 1st Floor, Helios Court, 1 Bishop Square, Hatfield, Hertfordshire, AL10 9NE . TVIS Ltd is authorised and regulated by the Financial Conduct Authority (FCA no.523215). Policies are underwritten by Atlas Insurance PCC Limited transacting for its TVIS Cell.

Atlas Insurance PCC Limited (Atlas) is an insurance company incorporated in Malta pursuant to the Insurance Business Act 1998 (Chapter 403 of the Laws of Malta) to carry on general insurance business and is regulated by the Malta Financial Services Authority.

Atlas is authorised by the Prudential Regulation Authority and is subject to regulation by the Financial Conduct Authority and limited regulation by the Prudential Regulation Authority. Details about the extent of our regulation by the Prudential Regulation Authority are available from us on request.

Atlas Insurance PCC Limited is a member of the UK’s Financial Services Compensation Scheme. Registered in Malta at 419 Ta’ Xbiex Seafront, Ta’ Xbiex XBX1021, Malta. (Company Registration no. C 5601).

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