Vetsure Covid-19 Update
The Vetsure team are fully set up to work from home. It's business as usual for us so please feel free to call us to talk about your policy or email [email protected] To help us minimise delay, we're asking you to avoid posting claim forms to us where possible. Claims can be emailed to us at [email protected] or, if your practice is part of our network, please ask your Vet to submit your claim digitally via their Vetsure e-claims option. Thank you. We wish you and your pets the very best of health.

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  • Pet Insurance Policies


Our Policy Documents

These are the current Policy Documents*. Click on the links below to view and download the documents. The documents listed are in PDF format and you may require Adobe Reader to open them.

Accident Only

Premier & Premier Plus

General Documentation

*For policies starting / renewing on or after 1st October 2018. If you require an older version of the Policy Documents please contact us.

Vetsure Accessibility Policy

** To review the Privacy Policy of the insurer (Atlas Insurance PCC Limited (‘Atlas’)) please visit

Your Personal Documents

Please click on the link below to access your current Policy Documents including your personalised insurance Schedule, which sets out the cover you have in place. These are specific to you and contain your personal details – so are stored on a secure site. You will need the following information in order to login:

– Your policy number
– Your unique password

This information can be found on the email or letter we sent you when you bought or last renewed your policy with us. However, if you cannot locate this information please call us on 0800 050 2022 or email [email protected] for assistance.

View your documents


Fill in our online form or call 0800 050 2022