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“Our poor little cat, Mako, has been ill for the first time. Vets bills for treatment very quickly racked up, and although I knew I had insurance you never know what your insurance company is like until you really need to use them..!? There is always that stigma that insurance companies will do their best to find a reason why you aren’t covered, but so very pleased to say this wasn’t the case for us. Mako is still undergoing treatment for skin related issues, but I printed a form off, signed and dated it and my vets completed the rest and sent it off. In no time at all I received an email from Vetsure to say that the claim had been paid direct to my account.

Great service, quick turn around, and great peace of mind knowing that I don’t need to worry in the future. Huge thanks.” – Mako’s Owner

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“Our Border terrier puppy is only 7 months old, and he has already had treatment at our local Vets, but everything was covered by Vetsure, who could not have been any more helpful if they tried.

Excellent service, we did not have to worry about anything, the paperwork and settlement was covered for us between the vets and Vetsure.

They are very courteous on the phone, and even asked how he was following his treatment.

I would thoroughly recommend Vetsure to any pet owner. There was nothing to dislike! Everything well well explained before, during and after his treatment.

Thank you Vetsure.” – Max’s Owner

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“I just wanted to say a huge ‘Thank you’ for the very speedy and efficient way in which you dealt with my recent claim. Just 5 working days from my claim submission to payment back into my account was pretty impressive – and it’s meant that it has come into my account before the credit card with the charge on has been paid, so I’m not out of pocket at all, apart from the excess and food, which of course, I would expect.
It was, obviously, a very worrying time for us – as with most pets, she is a hugely loved member of our family, and we did come close to losing her that night – I never knew that such a small piece of corn cob (it was no bigger than a wine cork!) could cause so much trouble. Between yourselves and my vet, you made the claim process so simple. Anyway, 2 weeks on, she has made an amazing recovery (youth and fitness are on her side) and apart from a still slightly bald tummy, you would have no idea of the trauma she’s been through!

Once again, thank you very much.” – Pippa’s Mum

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“Very happy with the service I have received so far, very polite and attentive staff. Called me back straight away and were really helpful. Very impressed!” Cooper’s Owner

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“The claims were settled promptly and my premium wasn’t hiked up just because I had claimed. When I rang to ask about the cover at renewal the lady was very helpful & gave me really useful information to help me reach a decision.

Pleased to say pup has fully recovered from her ruptured disc and the whole process was so much less stressful because I had a Vetsure policy in place.” – Flossie’s Mum

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“My husband and I could not praise Vetsure enough. It was seamless, faultless and without question, in such a stressful time. Nothing was difficult and nothing was quibbled about, we are very impressed.

Tilly broke her tibia at five months and had to be referred to another vet for a scaffold on her leg, we had only been with Vetsure for a couple of months.

Thank you to all. Everyone that we had contact with on the phone were friendly and so helpful and kind.

Thank you Vetsure.” – Tilly’s Owner

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“I highly recommend this insurance company as they are very helpful and paid out on my claim very fast. Having a pet is expensive but having a great insurance company behind you really helps. I have peace of mind knowing my dog will be looked after should he have an accident. You always know there is a friendly person at the end of the phone to help.” – Teddy’s Owner

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“Mylo has had a hip replacement and he is now in the mend. The team at Vetsure have been fantastic as they have taken a lot of pressure off us by settling the claims so quickly. Mylo is very grateful for your help and he is much better.” – Mylo’s Owner

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“I called several pet insurance companies for quotes before deciding who to insure my Cocker Spaniel with. Having worked as a veterinary nurse, I knew I had to be careful with the company I chose to ensure I got the right level cover – I wanted to make sure that if Obi got a long term illness I would be able to claim for how ever long the treatment lasted. The person I dealt with at Vetsure was incredibly helpful and explained the policy in a clear way, all of my questions were answered in detail and he took a lot of time to make sure I understood. I hope never to have to claim but I feel very confident that should the need arise, I have chosen a great product!

I liked that I could opt to pay a higher excess to make my monthly premium cheaper and it’s great that my vet, Spring Corner, work with Vetsure so if I do need to claim I only have to pay the excess and the vet claims everything else directly from Vetsure.

I knew lifetime insurance wouldn’t be cheap but I was pleasantly surprised with how competitive the Vetsure premium was. Thank you Vetsure!” – Obi’s Mum

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“Lovely staff, professional and helpful as to what I asked and needed also recommended from my vet.” – Sqeek’s Mum

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