Here at Vetsure Pet Insurance we want you to be pleased with the service you receive from us and take all complaints very seriously. If you’re not happy, we’re not happy. We will always endeavour to resolve complaints fairly and quickly.
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What’s the procedure?
Customers and their pets are at the heart of our business and our products and services are designed with you in mind. We aim to treat all our customers fairly and consistently. This doesn’t mean, of course, that things won’t occasionally go wrong. Where we are made aware that a customer is dissatisfied, we will take all the appropriate measures to understand the reasons for this and aim to resolve the problem as quickly as possible. Where appropriate, we will also implement any improvements identified to prevent the same situation from arising again.
The information here provides an overview of our complaints process and what you can expect. Vetsure will handle all complaints in the first instance. This includes any complaints relating to claim outcomes or the pricing of your policy – which we will manage on behalf of Atlas TVIS.
Please quote your policy or claim reference number in all correspondence.
Contact Us
If you have any questions about Vetsure Pet Insurance then please feel free to get in touch with our friendly customer service team.
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Not only does our Premier Plus policy include up to £5,000 per condition, per year for Veterinary Fees, for an Unlimited! number of conditions, but we also offer cover for:
Complementary Medicine
Special Diet
Death of Pet
Transportation Costs
Loss by Theft or Straying
Advertising and Reward
About Premier
Our Premier policy includes up to £2,000 per condition, per year for Veterinary Fees, for an Unlimited! number of conditions. We also offer cover for:
Complementary Medicine
Special Diet
Death of Pet
Transportation Costs
Loss by Theft or Straying
Advertising and Reward
About Accident Only
Our Accident Only policy includes up to £2,000 per year for Veterinary Fees, for an Unlimited number of accidental injuries.
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Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry’s standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book. It has survived not only five centuries, but also the leap into electronic typesetting, remaining essentially unchanged. It was popularised in the 1960s with the release of Letraset sheets containing Lorem Ipsum passages, and more recently with desktop publishing software like Aldus PageMaker including versions of Lorem Ipsum.