Veterinary Relationship Manager – Wales & Midlands

Our Company Culture

Vetsure is a fast-growing SME providing a range of services to independent vets across the UK including pet insurance, buying group services and facilities management services to enable vets to collect monthly direct debits for pet health plans.

The company is experiencing exceptional growth and now turns over in excess of £50m.

The positive values woven into the fabric of Vetsure, stem from our love of pets and our passion for care, support and wellbeing. This culture extends throughout our team too, and we strive to create an inclusive and engaging environment where all our employees feel valued and able to thrive.

Key facts about the role

Contract Type:  Full time.

Hours:  37.5 hours per week.

Location:  Field based; applicant must reside within the defined territory.

Salary:  Dependent on experience.

Benefits:

• 25 days annual leave plus bank holidays. Following 3 years continuous service, annual leave will increase by 1 additional day per completed year of service up to a maximum of 28 days.
• 3% pension contribution when you contribute 5%.
• An Employee Assistance Programme.
• Long service recognition scheme.

Once you pass your probation

• 2 days additional annual leave to settle a new cat or dog into your home.
• 1 day additional annual leave to move to a new home.
• Discounted pet insurance.
• Optional enrolment onto our Vitality Healthcare scheme with a £30.00 contribution each month made by the company towards your premium.

Reports to:  Regional Sales Manager / National Sales Manager.

Job Description

Main Duties

• To identify suitable target Veterinary Groups within the defined territory.
• To effectively manage accounts to grow the Vetsure business across three key product areas Vetsure pet insurance, Pet Health Plans and the Buysure buying group and other non-specified areas as the company grows.
• To support the launch plans for Vetsure and associated products within veterinary groups including but not limited to Vetsure pet insurance, Pet Health Plans and Lupa practice management software.
• To partner with member practices in joint business planning, adherence to dedicated products and business growth.
• To understand the Company objectives and work with Regional and National Sales Managers and Business Development Manager for implementation.
• To provide expert guidance to new and existing customers regarding their insurance and business needs.
• Use our customer relationship management system (CRM)
• To support training and day-to-day operational activities to facilitate FCA compliance and Consumer Duty principles and guidelines and adhere to them.
• To be aware of potential risks and report as necessary to the Head of Business Development, National Sales Manager and/or Managing Director.
• To work collaboratively with external stakeholders including but not limited to veterinary wholesaler representatives, supplier representatives and technology suppliers to mutually develop accounts and cross share leads where applicable.
• To become familiar with our purpose and values, making them core to all activities/behaviours and with all interactions with colleagues, our partners and customers.
• To represent the company at key industry vet shows such as London Vet show alongside smaller regional and careers events.

Person Specification

Skills and competencies:

• Strong interpersonal skills – ability to build successful, mutually beneficial business relationships.
• Strong communication skills using a variety of media including email, written, oral and presentation skills.
• Strong negotiation and influencing skills.
• Solid understanding of computer software package including: MS Excel, Word, PowerPoint, Power BI and CRM systems.
• Planning, organisational and measuring skills.
• Project management skills.
• Problem solving.

Qualifications and experience:

• Animal health qualification an advantage.
• A-Level standard of education.
• 3 – 5 years minimum in sales in the animal health sector.
• Solid track record in sales.
• Experience of pet insurance an advantage.

Why Join Vetsure?

At Vetsure, we are proud to offer a supportive, collaborative working environment where people feel valued and respected. We are passionate about the wellbeing of pets and the people who care for them. We are committed to being an inclusive employer, welcoming and celebrating people of all backgrounds, experiences, and perspectives.

We believe that a diverse workforce strengthens our business, sparks innovation, and helps everyone thrive.

We invest in our people, offer opportunities for personal and professional development, and foster a culture where success is shared, and achievements are recognised.

Disability Confident Employer

Vetsure is a Disability Confident employer, part of a voluntary government scheme. We are committed to fairly assessing, employing and supporting disabled employees through reasonable adjustments and an inclusive culture.

We offer interviews to disabled candidates who meet the essential criteria outlined in this job description. However, where application volumes are exceptionally high and it may not be practical to offer interviews to everyone, we will take through a fair and proportionate number, offering interviews to those disabled candidates who best meet the criteria.