Our dedicated team of in-house claims professionals work to ensure you’re never left out of pocket.
We settle claims fast – 98% within 5 days, and nearly two-thirds within just 24hrs. Fast payments mean less stress.
Our award-winning UK-based customer service team is here to support you and your pet, 6 days a week.
Recognised at the British Claims Awards 2025. Here to support you with your claim, when needed.
Winners at the British Insurance Awards 2024. Happy to help with any questions you might have.
Number 1 at the British Business Awards 2025. Trusted by our customers across the UK.
We know choosing pet insurance is a big decision — that’s why we’re making it easier.
When you take out a Vetsure pet insurance policy, you’ll enjoy your first 5 weeks completely free and receive a luxury cat hamper** (when using CAT26 promo code).
No payments taken, just peace of mind while you settle in.
It’s our way of welcoming you to the Vetsure family and showing you just how simple pet insurance can be.
* Source: All Vetsure Pet Insurance claims processed between January 2025 and June 2025.
** Cat hamper available until offer expires, on new policies only for cats, on policies using the code CAT26. Cat hamper to be sent out on active policies not in arrears 60 days after policies taken out.
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