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We are an award winning company and proud!

As a passionate and dedicated pet insurance company, we are so proud to share our fantastic awards during the last few years. We continuously strive to be bigger and better, and we truly hope our passion for pets and trustworthy pet insurance is evident from the first moment a customer contacts our customer service team.

This is why we are incredibly chuffed that our Customer Service Team’s and Claims Team’s hard work and dedication and innovative has been recognised with multiple awards throughout the years:   


The Insurance Times AwardsInsurer Claims initiative of the year – We are extremely happy to be described by the Insurance Times Awards to have, “an innovative digital claims program that streamlines the claims process and puts the policy holder at the centre of the process.” We have put a lot of time and effort into making the submission of claims as easy as possible for all our customers and vet practices, so it’s lovely to be recognised for this award.

The Insurance Time Awards Insurer Innovation of the year – Highly Commended

Hertfordshire Business Awards – Customer Service Awards – Finalist


Hertfordshire Business AwardsCustomer Service Award – Finalist

Hertfordshire Business AwardsThe Innovation Award Winner – Finalist

The Insurance Times Awards – Customer Champion of the Year, Insurer – Silver award


Hertfordshire Business Awards – Medium Business Award – Winners

Hertfordshire Business Awards Employer of the Year – Finalist

The Insurance Times Awards – Insurer Innovation of the Year – Gold winner “A common sense contemporary business model delivering a better customer experience.”

2020 – 2021

Unfortunately in 2020 through to 2021, due to the COVID-19 pandemic, usual award ceremonies and events were unable to take place. 


After an amazing year in 2022, we were thrilled to be announced as winners of the Customer Service Excellence Awards being crowned winners in two categories. 

Customer Service Excellence Awards – Above and Beyond Winners 

Customer Service Excellence Awards – Retention and Loyalty Winners 

Customer Service Excellence Awards – Best Customer-centric Culture – Shortlisted 

You can read our full article about each award and the Customer Service Excellence Awards ceremony, here. Thank you to all our customers for your on-going support this year! We love having your pets entrusted to us. 


This year we have been short listed for two awards, and we are delighted to announce that we have received the Highly Commended certificate for the Claims Team of the Year category, recognising the outstanding work from our dedicated and passionate claims team. 

Insurance Time Claims Excellence Awards – Claims Team of the Year – Highly Commended

British Insurance Awards – Customer Care Award – Finalists   

You can read our full article about our 2023 awards here.