Back to news

We are an award winning company and proud!

As a passionate and dedicated pet insurance company, we are so proud to share our fantastic awards during the last few years. We continuously strive to be bigger and better than the previous years, and we truly hope our passion for pets and trustworthy pet insurance is evident from the first moment a customer contacts our customer service team.

This is why we are incredibly chuffed that our customer care and innovative approaches to pet insurance have been recognised with multiple awards throughout the years:   


The Insurance Times AwardsInsurer Claims initiative of the year – We are extremely happy to be described by the Insurance Times Awards to have, “an innovative digital claims program that streamlines the claims process and puts the policy holder at the centre of the process.” We have recently put a lot of time and effort into making the submission of claims as easy as possible for all our customers and vet practices, so it is lovely to be recognised for this award.

The Insurance Time Awards – Insurer Innovation of the year – Highly Commended.

Hertfordshire Business AwardsCustomer Service Awards – Finalist


Hertfordshire Business Awards – Customer Service Award – Finalist

Hertfordshire Business Awards – The Innovation Award Winner – Finalist

The Insurance Times AwardsCustomer Champion of the Year, Insurer – Silver award


Hertfordshire Business Awards – Medium Business Award Winners

Hertfordshire Business Awards – Employer of the Year – Finalist

The Insurance Times Awards – Insurer Innovation of the Year – Gold winner “A common sense contemporary business model delivering a better customer experience.”


After intense deliberation, the difficult decision had been made to cancel this year’s Hertfordshire Business Awards. The events team at Archant, publishers of the Herts Advertiser, Welwyn Hatfield Times, Comet and the Royston Crow, had been closely monitoring the growing concerns surrounding COVID-19 and unfortunately it became apparent that this event could no longer go ahead.

The Insurance Times awards are planning to go ahead as planned, however whether a physical event will still happen in December, is yet to be announced.

The awards ceremonies will hopefully be able to come back in 2021 and aims to be bigger and better than before! We look forward to putting our wonderful team forward for many more wonderful awards in 2021.

We would like to thank all our customers for your loyal support and look forward to continuing to provide insurance for your beloved pets.